Insights SEND IAS Service for Hammersmith & Fulham

IASS stands for Information Advice and Support Service. We provide confidential, accessible advice, guidance and support to parents/carers of children with Special Educational Needs and/or Disabilities and young people with Special Educational Needs and /or Disabilities aged between 0 and 25 years old.

Our IAS Service delivers the service to local residents in the Hammersmith and Fulham area. We were formerly known as the Hammersmith & Fulham Parent Partnership Service which provided PPS in the borough from 2009. Our service promotes good working relationships between parents, nurseries, schools, colleges and other educational settings and the Local Authority.

We aim to:

  • Ensure parents and young people understand everything and can fully participate in the EHCP process by explaining how the EHCP assessment process works.
  • Empower parents/carers and young people to play an active and informed role in education and the assessment process.
  • Promote and increase parental confidence in the EHCP process.
  • Support and guide parents/carers, their children and young people through the assessment process.
  • Promote positive outcomes between parents/carers, schools, colleges and Local Authority agencies.
  • Ensure the views, needs and wishes of parents/carers, children and young people are included in the EHCP assessment.


We will provide:

  • An individual drop-in service for parents/carers.
  • Support at meetings and empower parents/carers to express their views/concerns about their child’s needs and progress.
  • Support and assistance to draft letters and any other supporting paperwork.
  • Check EHC plans with parents/carers to ensure that objectives and outcomes of the special education provision meet the child/young person’s needs.
  • Clear information to parents/carers and young people about access to the Local Authority’s ‘Local Offer’, how it is used and its availability.
  • Information on other organisations, groups or specialist services if further support is required.



The IASS team is staffed by advisors who have experience across the sectors;

Education, Health, Social Care, Post 16 and Community Engagement.


Who to contact

Telephone:  020 8840 9099 (Option 2)




Opening hours:

8am – 5pm – Term time only


Insights Information & Advice Support Service
1 Craven Road
First Floor
W5 2UA

Consultation on the 0-19 Healthy Child Programme in Hammersmith and Fulham

Hammersmith and Fulham Council are in the process of recommissioning the 0-19 Healthy Child Programme. This currently consists of two services; health visiting and school nursing.

We want to hear views from parents, carers and young people as well as health, social care, education professionals and other stakeholders on how you think the school nursing and health visiting services are working currently and what they should look like in the future? By telling us what you think of school nursing and health visiting services, including how they are working currently and what they should look like in the future, you’ll help us better understand and inform the design and delivery of these services going forward.

In the link below you will find a set of questions for professionals and for the users of the service.

Spread the word! – We are keen to hear from as many professionals, families and young people as possible. You can help us by sending the link to other professionals, staff, parents and young people you know:


Due to the current circumstances relating to COVID-19 coronavirus, the latest government guidelines and recommended advice from the Information Advice and Support Service Network (IASSN), we will be making the following arrangements to maintain hygiene, health, and safety levels with immediate effect.


  • We will continue to provide telephone advice
  • We will keep in touch by email using the contact details we already have for our service users.  This will be the easiest way to keep in touch.
  • We will use virtual platforms (e.g. Skype, Zoom, Teams). To set this up you just need a computer /portable device with a microphone and webcam (which most do) and then you can create an account if you do not have one set up already
  • All drop-in sessions at Old Oak Community & Children’s Centre – Wednesdays 9-30 -12.20 and the Stephen Wiltshire Centre – Thursdays 9.30 -12.30 are cancelled until further notice
  • Telephone appointments will be used to replace face to face conversations and drop-ins
  • All scheduled meetings, workshops, school and home visits are cancelled until further notice


We do appreciate your patience and understanding during this time and if you have any questions please contact our Advisors on 020 8840 9099